Privacy Policy

Last updated: February 12, 2026

1. Overview

LaunchPod ("we", "us"), operated by Santuri LLC, is a managed cloud hosting service for AI agent software. This policy describes what data we collect, how we use it, and your rights.

2. Data We Collect

Account data

When you create an account, we collect your email address and name via Clerk (our authentication provider). We also store a Stripe customer ID for billing.

Billing data

Payment information (credit card details) is collected and processed by Stripe. We do not store your full credit card number. We receive a Stripe customer ID and subscription status.

Instance data

We store metadata about your instances: instance ID, name, tier, status, creation date, and server ID. We store an encrypted SSH private key to enable terminal access. We do not access, monitor, or log the contents of your VM, including files, AI conversations, or API keys.

Usage data

We collect basic analytics via Vercel Web Analytics on our marketing site (page views, referrers). We log API request metadata (timestamps, endpoints, user IDs) for operational monitoring. We do not use third-party tracking cookies.

3. How We Use Your Data

• To provision and manage your cloud instances
• To process payments and manage subscriptions
• To provide terminal access to your instances
• To send transactional emails (account, billing)
• To monitor and improve the Service

4. Data Storage and Security

Account and instance metadata is stored in a Supabase Postgres database. SSH keys are encrypted at rest using AES-256. Your VM instances run on dedicated cloud servers in Ashburn, VA (US East). Each instance is a dedicated VM — your data is not shared with other users.

5. Third-Party Services

We use the following third-party services to operate:

• Cloud infrastructure provider — VM hosting (Ashburn, VA)
• Cloudflare — Tunnel connectivity and DNS
• Clerk — Authentication
• Stripe — Payment processing
• Supabase — Database hosting
• Vercel — Marketing site hosting and analytics

Each provider has its own privacy policy. We only share the minimum data necessary for each service to function.

6. Your AI API Keys

LaunchPod uses a Bring Your Own Key (BYOK) model. Your AI provider API keys (Anthropic, OpenAI, etc.) are entered directly on your VM during the OpenClaw onboard process. These keys are stored only on your dedicated VM and are never transmitted to or stored by LaunchPod's servers. We have no access to your AI API keys or the content of your AI conversations.

7. Data Retention

Account data is retained while your account is active. When you delete your account or cancel your subscription, your instances and all data on them are permanently deleted. We retain billing records as required by law. API logs are retained for 90 days for operational purposes.

8. Your Rights

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your account and data
• Export your data

To exercise these rights, email hello@santuri.com.

9. Changes to This Policy

We may update this policy from time to time. We will notify you of material changes via email. The "last updated" date at the top reflects the most recent revision.

10. Contact

Questions about this policy? Email us at hello@santuri.com.